Warranty
Our Workmanship Guarantee
At Blu Sky Security, we stand behind the quality of our products and workmanship. This page outlines the warranty coverage that applies to security systems and equipment we supply and install across Adelaide and South Australia.
All installation work carried out by Blu Sky Security Systems is backed by a 12-month workmanship warranty. This covers the quality of our installation, including cabling, mounting, terminations and system configuration.
If you experience any issues that are the result of our installation work during the warranty period, we will return to your property and rectify the problem at no additional cost.
Manufacturer Warranties
The security equipment we supply carries manufacturer warranties that vary depending on the product type and brand. Below is a general guide to typical warranty periods for the products we install.
CCTV Cameras and Recording Equipment (NVRs/DVRs) Most commercial-grade camera systems and network video recorders carry a 3-years manufacturer warranty, depending on the brand and model.
Alarm Panels and Sensors Alarm system components, including panels, keypads, PIR sensors, reed switches and sirens, are typically covered by a 12-month manufacturer warranty.
Access Control Systems Card readers, controllers, electric locks and related hardware generally carry a manufacturer warranty of 1 to 5 years.
Intercom Systems Video intercom units and audio intercom systems are typically warranted by the manufacturer for 1 to 3 years.
Smart Home Devices Smart locks, video doorbells, smart lighting modules and automation controllers carry a 12 months manufacturer warranty.
Data Cabling and Network Equipment Structured cabling components including patch panels, wall plates and cable are covered by manufacturer warranties that vary by brand.Â
Smoke Alarms Smoke detectors installed by Blu Sky carry a manufacturer warranty that varies by model. Smoke alarms have a maximum lifespan of 10 years as required under Australian standards, regardless of warranty status.
What Is Covered
Our warranties cover defects in materials and manufacturing faults that occur under normal use and operating conditions. This includes:
- Equipment that stops functioning due to a manufacturing defect
- Components that fail prematurely under normal operating conditions
- Faulty cabling or connectors supplied as part of the original installation
- Software or firmware issues present at the time of installation
What Is Not Covered
Warranties do not cover issues arising from:
- Physical damage caused by impact, water ingress (where equipment is not rated for outdoor or wet conditions), lightning strikes or power surges
- Damage resulting from unauthorised modifications, tampering or repairs carried out by a third party
- Normal wear and tear, including battery degradation over time
- Damage caused by incorrect use or failure to follow operating instructions
- Environmental factors such as extreme heat, corrosion, pest damage or exposure beyond the equipment’s rated conditions
- Consumable items such as batteries, unless they fail within the first [90 days] of installation
- Issues caused by changes to your network, internet service or power supply that affect system performance
- Equipment not supplied or installed by Blu Sky Security
How to Make a Warranty Claim
If you believe a product or installation fault is covered by warranty, please follow these steps:
- Contact our team by calling (08) 7123 4177 or submitting a request through our Book a Service Call page.
- Provide your details, including your name, address, a description of the issue and, if available, your original invoice or job reference number.
- Our team will assess the issue. In some cases we can diagnose problems remotely. Where a site visit is required, we will arrange a time that suits you.
- Warranty repairs or replacements will be carried out at no charge where the issue falls within the terms of the applicable warranty.
We aim to respond to all warranty enquiries within 2 business days and schedule service visits as quickly as possible.
Your Rights Under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For services, you are entitled to cancel a contract and receive a refund for unused portions where there is a major failure. Where the failure does not amount to a major failure, you are entitled to have problems rectified in a reasonable time.
These consumer guarantee rights apply in addition to any manufacturer or workmanship warranty and are not limited by the warranty periods listed above. For more information about your consumer guarantee rights, visit the ACCC website or SA.GOV.AU Consumer Rights.
Extending Your Protection
For ongoing peace of mind beyond the standard warranty period, we offer a Maintenance Program that includes regular system health checks, priority service call access and preventive maintenance to help extend the life of your security equipment.